The Laval Rocket are pleased to offer our fans the most convenient and secure way to manage their tickets, using Safetix Mobile Tickets. Through our Rocket mobile app, fans can navigate through team content, game day information and most importantly, efficiently manage their tickets on their smartphone.
MOBILE TICKETING BENEFITS:
- Convenient: Manage or transfer your tickets using a mobile device
- Improved Control: Improved control and distribution when sharing tickets.
- Efficient: Allows for quick and easy entry to Place Bell using your smartphone
- Safety: Reduced risk of lost, stolen, forgotten or counterfeit tickets
- Eco-Friendly: Reduction in paper printing
- Instant: Allows the Laval Rocket to instantly provide updates or changes to individuals attending the event.
VISIT THE FOLLOWING PAGES FOR DETAILED INFORMATION
STEP 1: Download the latest version of the Rocket app for free in the App Store (IOS) or Google Play Store (Android).
STEP 2: On the home page, click on the "Tickets" icon at the bottom of your screen.
STEP 3: Click on “Sign In to Rocket” to log in to your Rocket x Ticketmaster account.
STEP 4: Enter the same email and password combination used to purchase or accept your tickets and tap the “Sign In” button. If you forgot your password, click “Forgot Password?”, you will receive a one-time code via SMS or email to reset your account.
STEP 1: On the home page, click on the "TICKET" icon.
STEP 2: Choose the game you want to view by tapping it. Each game will show the opponent, date, time and the number of ticket(s) you have.
STEP 3: Tap on "View Barcorde".
STEP 4: The Safetix rotating barcode appears, and you may access the Place Bell. If you have multiple tickets for a given day, swipe left to display the next ticket. Add your ticket(s) to your wallet for ease of use. DO NOT TAKE A SCREENSHOT, it is not a valid ticket.
Your Rocket account allows you to digitally SEND seats to your guests up to one hour after game time.
The recipient receives a notification email with a link to login to the Rocket Account Manager to accept tickets using either a desktop computer or their mobile web browser.
We strongly encourage you to SEND your tickets when giving them away for the following reasons:
- The Rocket will have the ability to communicate and service the intended patrons of each game.
- The recipients of your tickets will have ownership and control over their tickets. This will allow them to manage their tickets accordingly.
- The Primary Account Holder will have a transaction activity record of who owns/used all of their seats throughout the season.
STEP 1: Select the game you’d like to transfer your ticket(s).
STEP 2: Click on "Transfer".
STEP 3: Select the ticket(s) you want to send, then tap "TRANSFER TO".
STEP 4: You have the option to choose to send ticket(s) to your existing contacts or to manually type in their information.
STEP 5: In the case of a manual entry, enter the first name, last name and email of the recipient and click on "Transfer X Ticket(s)".
STEP 6: Once the ticket is sent, the process is complete, and the “Sent” status will appear on the ticket. If the transfer has not been accepted yet, you can stop said transfer by tapping "Cancel Transfer". Once the recipient has accepted the ticket(s), the status will change to “Claimed” and the barcode will no longer appear.
STEP 1: Check your inbox for a notification email from Ticketmaster. The email is not your ticket. Click on “Accept Tickets” to log in to your Rocket x Ticketmaster account and accept your ticket(s).
STEP 2: Sign in your Rocket x Ticketmaster account to accept and view your ticket(s). The address the email was sent to must match the address associated to your account to claim your tickets. If you forgot your password, click on “Forgot Password?”. Ticketmaster will send you an email to reset your password. If you do not have a Rocket x Ticketmaster account, you will have to create one to accept the ticket transfer. If you forgot your password, click on “Forgot Password?”. Ticketmaster will send you an email to reset your password. If you do not have a Rocket account, you will have to create one to accept the ticket transfer.
STEP 3: Once logged in to your Rocket x Ticketmaster account, your tickets will be automatically accepted. You may now view and save your tickets to your digital wallet (e.g.: Apple Wallet).
STEP 1: Check your inbox for a notification email from Ticketmaster. The email is not your ticket. Click on “Accept Tickets” to log in to your Rocket x Ticketmaster account and accept your ticket(s) through the Rocket x Ticketmaster website.
STEP 2: You also have the option to accept the ticket(s) transfer on the Rocket app. On the home page of the app, click on the "TICKET" icon.
STEP 3: Click on “Sign In to Rocket” to log in to your Rocket x Ticketmaster account.
STEP 4: Enter the same email and password combination used to purchase or accept your tickets and tap the “Sign In” button. If you forgot your password, click “Forgot Password?”, you will receive a one-time code via SMS or email to reset your account.
STEP 5: A notification will be displayed on your screen with the transferred ticket(s).
STEP 6: If you click on “View Details”, the ticket(s) information for the game transferred will be displayed.
STEP 7: If you click on “Accept”, the ticket(s) will be added to your account and the transfer is completed.
FAQ
MOBILE TICKETING
Mobile Ticketing is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud and lost or stolen tickets. Mobile Ticketing brings your event(s) into an account to help you manage your seats more conveniently while providing you additional distribution options.
We believe that our fans deserve access to tickets that they can trust at every step. To that end, we have opted to use Safetix mobile tickets for our Laval Rocket games. Safetix are mobile tickets powered by a new and unique barcode that automatically refreshes every 15 seconds. This greatly reduces the risk of ticket fraud from stolen or illegal counterfeit tickets.
If you take a closer look at your ticket, you may notice that it has a gliding movement, making it in a sense, alive. That movement is ticket technology actively working to safeguard the ticket holder by refreshing the barcode every 15 seconds.
What are my options for entry into Place Bell for a Rocket game?
- Mobile App: Mobile tickets displayed on a mobile device using the Rocket mobile app or Ticketmaster’s mobile app
- Mobile Web Browser: Mobile version of the Laval Rocket Account Manager Website or Ticketmaster Website
- Mobile Wallet: Apple Wallet or Google Pay
You can download the app for free at the Apple App Store or Google Play Store
You can always access your mobile tickets through your smartphone’s web browser by logging into your Rocket Account Manager or your Ticketmaster account.
No, screenshots of tickets are not valid tickets for entry. If you are the recipient of a screenshot, contact the source of the ticket and request for the valid ticket to be transferred to you.
A mobile ticket must be displayed either within the app, the mobile website or within your phone’s Apple/Android wallet to be provided entry.
If your phone runs out of power, you can present a valid photo ID at the Place Bell ticket office window or station to assist you in gaining access to the arena.
Place Bell offers complimentary WIFI, within the venue, so a data plan is not required to scan your tickets. You may also preload your seats to your phone (Apple Wallet – iPhone; Google Pay – Android) prior to arriving to Place Bell.
Yes. Once you select a game in your account through the mobile app, you can simply swipe left and right to view all your tickets for that game. That said, we recommend you transfer your tickets to your guest(s) prior to attending the game to facilitate entry.
The recommendation is that you transfer each individual attendee their ticket prior to attending the game. If not, you will have to wait for your guest(s). You can transfer any ticket up to one hour after the start of the game.
No. You cannot use PDFs tickets or a printed-out screenshot to enter Place Bell. Contact the source of the ticket and request the ticket to be transferred to you in a proper manner.
To avoid these situations, we recommend purchasing your tickets through our official channels via www.rocketlaval.com
Your Rocket Account Manager login will host all tickets purchased through the Laval Rocket channels directly. This includes but is not limited to, Season Tickets, Group Tickets or internal orders purchased through an account representative or the Place Bell Box Office.
Your Ticketmaster login will have all tickets purchased through Ticketmaster channels. The Ticketmaster Call Centre or www.ticketmaster.ca
Linking both accounts on the Rocket app will allow you to see and manage all of your Rocket tickets in one place.
TRANSFERRING TICKETS
Transferring a ticket allows you to securely send some or all your tickets directly from your Rocket app. When you use the Transfer Ticket feature, it allows everyone attending the event to have their own ticket in-hand. It’s easy, safe and completely free.
Once you transfer a ticket, you’ll see one of two statuses. If you see “Waiting to Accept”, the recipient has not accepted your transfer yet. You may want to send them a reminder to check their e-mail for the transfer notification. If you see “Accepted by,’’ this means the recipient has accepted your tickets and they are no longer available for use in your account.
This is possible if the recipient has not yet accepted the tickets. You can cancel the transfer in your account. In the Rocket app, select the ticket you wish to recall and select “Cancel”
When you transfer tickets in Account Manager via your desktop, mobile browser or the Rocket app, it does not sync with your phone’s wallet. We suggest deleting the ticket from your wallet once it’s been transferred successfully.
Note: Once a ticket has been transferred, a new barcode is generated, and all previous copies of that ticket are no longer valid for entry.
No. If you don’t have a Rocket account, you’ll be prompted to create one. Once you have accepted the tickets, we recommend downloading the official Rocket mobile app to access your tickets and improve your in-game experience.
You may transfer/send a ticket up to one hour after the start of the game if the ticket has not been scanned in for entry.
