STATEMENT
FREQUENTLY ASKED QUESTIONS
The Laval Rocket have taken note of the American Hockey League’s decision to suspend the season as of Thursday, March 12. The Rocket supports this decision, which is focused on controlling the risk of spreading the virus. We take the health and safety of our fans and spectators seriously, and the same standard applies to our players and employees.
We wish to thank our fans for their support and understanding.
Please see below for answers to some frequently asked questions regarding the League’s announcement.
What are the most recent updates regarding the status of the 2019-20 Rocket season?
On March 12th, the Laval Rocket decided to suspend the current hockey season in support of the decision made by the American Hockey League (AHL). In regards to the Rocket home games, the originally scheduled games on March 13th, 14th. 25th and 27th as well as the games on April 3rd, 4th, 8th and 10th are temporarily postponed to an undetermined date.
Is the season cancelled?
No, the 2019-20 season is not cancelled; it is suspended. All regular season and playoff games may be deferred to a later date. Furthermore, the postponed games have absolutely no effect on the 2020-21 season.
I currently have tickets for one of the postponed games due to the coronavirus. What should I do?
If you currently have a ticket for one of the following games; March 13th, 14th. 25th and 27th as well as April 3rd, 4th, 8th and 10th, you are asked to preserve your ticket. You will be contacted in the near future with the proper procedures.
I bought tickets through a secondary market website. What should I do to obtain more information in regards to my tickets?
All tickets purchased through a secondary market website (ex : Billets.ca, StubHub, Vivid Seats, Ticketmaster Exchange, etc.) need to contact that platform’s customer service team and adhere to their procedures and policies.
I received tickets through a contest, a sponsor or a community event. What should I do?
If you have a ticket for one of the postponed games, we invite you to preserve your ticket until further notice. The presentation of your ticket will be mandatory in the event that the game is deferred to a future date.
The deadline to renew my full or half season membership, benefit from the loyalty price and keep my seats for the 2020-21 season was on March 15th. What should I do if I never got to renewing my membership?
We are extremely comprehensive in regards to the current situation propelled by the COVID-19 crisis. The loyalty price offered exclusively to our members for the renewal of their membership will be maintained until further notice. We will soon announce a extended deadline date for all members to ensure that you can benefit from the loyalty price and maximize your savings.
I renewed my membership for the 2020-21 season and adhered to a payment plan. When will my next payment be?
In order to maintain the structure in place requested by the members, all payments for the 2020-21 season will be processed as scheduled. This will also be the standard applied toward the members that adhered to the Rocket 365 monthly payment program.
I would like to modify my current payment plan for the Rocket 365 program. Is that possible?
During the suspension of all Rocket activities, 2020-21 members can modify their payment plan in order adhere to the Rocket 365 monthly payment program, allowing you to pay your membership in monthly, interest-free installments. If you wish to consult the details of the program, click HERE. To modify your payment plan, please contact your account manager.
I would like to speak with my Rocket account manger. Will he/she be available during the suspension of activities?
In order to maintain the customer service that you are accustomed to, our account mangers will be present from Monday to Thursday from 9am to 5pm. With respect to the companies’ regulations with regards to the virus, please note that we are currently operating at reduced personnel. We thank you for your comprehension in the event of a delayed response.
Is the Place Bell box-office open?
No, the Place Bell box-office will remain closed until further notice.
Is the Place Bell Tricolore Sports merchandise store open?
No, Tricolore Sports with remain closed until further notice. We invite you to continue your shopping on the store’s website at tricoloresports.com, which will be fully functional 24 hours per day, 7 days a week.
What is the best way to remain informed and receive updates with regards to the Rocket during the suspension and resumption of activities?
Please follow our Facebook and Instagram pages. We also invite you to subscribe to the Rocket newsletter in order to receive regular updates regarding the current situation.
